Privacy Policy
Last updated: September 9, 2026 · Effective Date: January 1, 2026
These Privacy Policy terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Stop Fire LLC ("Stop Fire," "we," "us," or "our"), concerning your access to and use of the Stop Fire website and its subdomains.
Introduction
Welcome to Stop Fire LLC ("we," "us," or "our"). Your privacy is a top priority. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding that information when you visit our website or interact with our services — including via phone, SMS/text message, email, and AI-powered voice communications.
By using our website, submitting a form, opting into communications, or engaging with our AI voice or SMS services, you consent to this Privacy Policy. If you have any questions, please contact us using the information in Section 12.
Information We Collect
A. Information You Voluntarily Provide
When you fill out a form, request a quote, schedule an appointment, or contact us, we may collect:
- Contact Details: Name, email address, phone number, and physical address
- Service Information: Details about your service needs or requests
- Communication Preferences: Opt-in records and timestamps for SMS, email, and voice communications
- Payment Information: Securely processed by our third-party payment providers
B. Information We Collect Automatically
Like most websites, we use tracking technologies to improve your experience:
- Usage Data: IP address, browser type, pages visited, device information, and timestamps
- Cookies & Tracking: We use cookies to analyze site traffic and improve functionality. You can control cookies through your browser settings
- Analytics: Website usage patterns to improve our services
C. AI Voice Call Data
When you interact with our AI-powered outbound voice system, we may collect and retain:
- Call recordings and transcripts (where permitted by applicable law)
- Your responses and expressed preferences during AI voice interactions
- Call metadata including duration, time, and outcome
- Consent records confirming your agreement to interact with AI voice technology
SMS Messaging & A2P Compliance
Text Message Program Terms & Conditions
By providing your phone number and opting into our SMS messaging services, you agree to receive text messages related to our services. We comply with the Telephone Consumer Protection Act (TCPA), the CTIA Messaging Principles, and all applicable A2P (Application-to-Person) messaging regulations.
Opt-In & Consent
- You will ONLY receive messages if you have explicitly opted in (e.g., via a web form, keyword, or verbal consent)
- We maintain timestamped records of all opt-in actions for regulatory compliance
- Consent to receive SMS messages is never a condition of purchase
- We comply fully with the Telephone Consumer Protection Act (TCPA) and all applicable laws
Message Frequency & Content
- Message frequency varies based on your interactions with our business
- Messages will be directly related to the services you requested (e.g., quotes, appointment reminders, updates, support)
- We do not send unrelated promotional spam
Opt-Out Instructions
- Reply "STOP" to any message to cancel SMS notifications at any time
- You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
- All opt-out requests are processed immediately and honored
Help & Support
- Reply "HELP" to any message for assistance
- Contact us directly at
- Customer support is available during regular business hours
Carrier Information
- Standard message and data rates may apply depending on your carrier plan
- Carriers (AT&T, Verizon, T-Mobile, Sprint, and regional carriers) are not liable for delayed or undelivered messages
AI-Powered Voice Communications
Stop Fire LLC uses AI-powered voice technology to conduct automated outbound calls for purposes including but not limited to: appointment reminders, follow-ups, service updates, and customer support.
Disclosure Requirements
- All AI voice calls will be identified as automated/AI-generated at the start of the call
- You will be informed of your right to speak with a human representative
- We obtain appropriate consent prior to initiating AI voice communications where required by law
- AI voice calls are subject to all applicable federal and state telemarketing and robocall regulations, including the TCPA
Your Rights Regarding AI Voice Calls
- You may opt out of AI voice communications at any time
- You may request a human representative during any AI voice interaction
- You may revoke consent to receive AI-powered calls by contacting us at
- Opting out of AI voice calls will not affect your ability to receive other services
AI Data Handling
- Call transcripts and recordings are stored securely and access-controlled
- AI voice interaction data is used solely for service delivery, quality assurance, and compliance purposes
- AI voice data is not sold, rented, or shared with third parties for marketing purposes
- Retention of call data complies with applicable state and federal regulations
How We Use Your Information
We use your data strictly for the following business purposes:
- Service Delivery: To provide quotes, schedule appointments, and fulfill requested services
- Communication: To send confirmations, reminders, updates, and support responses via SMS, email, phone, or AI voice
- A2P Messaging Compliance: To maintain accurate opt-in records and honor opt-out requests
- AI Voice Operations: To conduct compliant automated outbound voice communications
- Internal Improvement: To analyze website usage and improve our service offerings
- Security & Fraud Prevention: To protect our platform and users from unauthorized access
- Legal Compliance: To meet our obligations under applicable federal and state laws
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share data only in the following limited circumstances:
Service Providers
- Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling, CRM software, hosting)
- SMS aggregators and A2P providers solely for the purpose of delivering messages you have consented to receive
- AI voice platform providers solely for the delivery of voice communications you have consented to
- All service providers are contractually obligated to maintain confidentiality and are prohibited from using your data for any other purpose
Legal Compliance
- If required by law, legal process, court order, or to protect our legal rights
- In response to valid law enforcement requests
Business Transfers
- In the event of a merger, acquisition, or sale of business assets, your data remains protected under the terms of this policy
Data Security & Protection
We implement comprehensive security measures to protect your personal information:
- Encryption: All data transmitted and stored is encrypted using industry-standard SSL/TLS and AES-256 encryption
- Access Control: Access to personal data is strictly limited to authorized personnel with a specific business need
- Secure Storage: We utilize SOC 2 compliant, cloud-based servers and CRM platforms
- Regular Audits: We regularly review our data collection, storage, and processing practices
- Employee Training: All staff are trained on data protection protocols
- Breach Notification: We maintain breach notification protocols in accordance with applicable laws
Despite these measures, no method of transmission over the Internet is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.
Your Rights & Choices
Depending on your location, you may have the right to:
- Access, update, or request deletion of your personal information
- Opt out of marketing emails by clicking "Unsubscribe" in any email
- Opt out of SMS messages by replying "STOP"
- Opt out of AI-powered voice calls by contacting us directly
- Request information about how we process your data
- Withdraw consent at any time for future communications
- Lodge a complaint with a supervisory authority if you believe your rights have been violated
To exercise any of these rights, please contact us using the information in Section 12.
Third-Party Links & Children's Privacy
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their individual policies. This Privacy Policy applies only to information collected directly by Stop Fire LLC.
Children's Privacy
Our services and communications are not directed to anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately so we can remove it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.
Contact Us
If you have any questions about this Privacy Policy, how your information is handled, or to exercise your data rights, please contact us:
By using our website and services — including SMS, email, phone, and AI voice communications — you consent to this Privacy Policy.